Friends & Family Feedback

Posted on January 22nd, 2026

Friends & Family Test Feedback

66.7% of patients rated their experience as Very Good

25% rated their experience as Good

8.3% rated their experience as Poor

That means 91.7% of patients rated their care as Good or Very Good.

Patients told us:

“Good doctors who actually take time to listen.”
“I was treated with great care and respect.”
“Submitted a request through the NHS app, had a call back 10 minutes later and was offered an appointment mid-morning.”
“Fast service and super helpful staff.”

Some of you highlighted concerns about continuity of care and seeing the same GP. We recognise how important this is to patients and continue to review how we can improve consistency wherever possible.

We’re proud of our team’s dedication to delivering responsive, respectful and patient-centred care — and we’re grateful to everyone who shares their feedback.