Westside Medical Centre

Hilton House, Corporation Street, Rugby, CV21 2DN

Telephone: 01788 544744

westsidemedicalcentre@nhs.net

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Need help today? Please use our online consultation service for your medical requests, FIT notes, test results and admin queries.           Urgent problems are prioritised the same day.

Complaints Procedure

The staff and clinicians at this practice endeavour at all times to give a high standard of service to our patients.

However, at times, patients may have cause to believe that they have a valid complaint that needs investigating.

If you wish to make a formal complaint against anyone at the surgery, please ask a receptionist for a full copy of the Practice Complaints Procedure.

This will explain the process and who you are able to complain to.

GP Partners

Practice-Based-Complaints-Procedure 2025

Opening Times

  • Monday
    08:00am to 06:30pm
  • Tuesday
    08:00am to 06:30pm
  • Wednesday
    08:00am to 06:30pm
  • Thursday
    08:00am to 06:30pm
  • Friday
    08:00am to 06:30pm
  • Saturday
    CLOSED
  • Sunday
    CLOSED

Useful Links

NHS Choices
NHS 111
Patient UK
Mind
Myton
Calm
Citizens advise
Iapt
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NHS A-Z Conditions
Live Well
Calculate your Heart Age
Check your Blood Pressure Reading
SurgeryWeb

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